Job description
- Act as the customer-interface representative for the operations team and post-mass-production operations team, communicating overall project status with customers.
- Build and maintain the operations team and manage planning, performance evaluation, budget, and cost control.
- Participate in reviews of RFI responses for new projects, framework contracts, SOWs, and development agreements.
- Communicate operating rules for new projects and produce a supply chain management matrix based on those rules.
- Organize new-project capacity planning reviews and ensure targets are achieved.
- Coordinate pre-mass-production projects with the project team and lead new-product operations activities.
- Lead delivery-related activities during the new-product ramp stage, coordinating and aligning cross-functional resources to ensure smooth delivery.
- Follow up and implement major customer requirement changes and significant post-mass-production operational matters, and manage changes after mass production.
- Coordinate resources to ensure sales targets are achieved.